Connie is a true asset to Solent NHS Trust. There is never a day when Connie does not come to work without enthusiasm and a smile. Connie always carries out her duties with complete professionalism and is the epitome of Solent's HEART values, even when dealing with the most challenging situations. Connie is a pleasure to work with and will always make time for your requests despite her own workload.
Sophie’s willingness to help regardless of her own workload is amazing! Sophie is fairly new to the Trust, however she really has adapted to how Solent work and the trust values. She is supportive, caring and always happy to listen. I feel very happy to have worked with such a positive and reliable person.
Linda takes on an extremely challenging role as the Neuro ESD Duty/Referral Coordinator, never more so than the last couple of months, where the demand for the service and pressure has been consistently high. Linda shoulders the responsibility with professionalism, integrity and humour that motivates and supports the rest of the Team. She manages to continue to maintain her exceptionally high standards in all that she does to allow our ESD services to be able to flexibly respond to the discharge needs of the acute hospital patients and provide quality rehabilitation to our patients.
Lynsey is exceptional working hard, stayed with patient as needed even after working hours.
She is also dedicated to ensure Onpos running smoothly. To achieving that, Lynsey sometimes starts early and finishes late, never complained despite Onpos
is a new project, unseen problems may occur.
Cheryl is always a positive energy within the school nursing service. Her day to day enthusiasm and passion is an inspiration to the team she leads and she ensures that staff feel that they matter, even within busy work periods. I specifically nominate Cheryl this week as she has worked tirelessly in preparation for the Joint Targeted Area Inspection in Portsmouth this coming week demonstrating her knowledge and professionalism . We are very lucky to have her in the team.
Diana is just the most helpful person!. She is always willing to go the extra mile to help out other staff. She is always happy at work and walking around with a big smile on her face. Diana will always lend a helping hand and cover anyone in need of help.
Many a time I have had to ask for her help covering reception or helping out another staff member and she is always willing to lend a hand. She is always there to lend an ear and always giving ample advice, she is just so nurturing and caring and it really shine throughout the clinic for all to feel. I think everyone in our dept would agree that Diana is a loving caring person who is there to help all.
She is always filling our clinics with laughter and fun, and I think even our patients can appreciate her positive attitude, especially when she is talking to patient to distract them during procedures. This is also very reflected in her patient feedback we receive.
Diana is a warm and lovely addition to our team and really shines a positive happy light on sometimes a nerve-wracking or scary clinic for patients.
Nomination 2: Diana is a great team player, she works well within a team and is respectful and kind with patients. I am so glad she has been nominated as she is amazing. She is valued by staff and patients alike. She upholds the Solent values most definitely.
Nomination 3: Diana goes above and beyond her contractual duties and makes everyone (including team members and patients) feel comfortable and relaxed. She makes it her mission every day to brighten the working atmosphere and makes everyone feel good with her positive vibes. It's an absolute pleasure to work alongside her and look forward to our shifts together. Diana is eager to learn and quick to pick up new skills which is very valuable in our busy clinic. She has attention to detail and is very well organised. She is definitely our shining STAR.
Nomination 4: Diana is a hard working team player, of whom you can always depend on, she also always brings a smile to clinic.
Nomination 5: Honest, respectful, hardworking, nothing too much trouble, good with patients, good teamwork.
I (from the finance team) have gone to Steve with various queries and he has always provided a very prompt and accurate/helpful response. He always very clearly and logically explains not only the answer to my query but goes above and beyond in providing additional related information.
Great staff and team members are not easy to find, but in my opinion, Steve certainly fits that bill!
Louise works extremely hard every day. She is always conscientious, friendly, welcoming and professional in her role. She brings life into the office and is a very caring colleague. She often works on her own and is responsible in her role, and personally invested in the role of the service.
I think she deserves recognition for the outstanding work she does.
Rachel is a fabulous HCA. She consistently provides holistic patient centered care. Her personality instantly puts the patient at their ease. She is great and unflappable in the event of an emergency. Her phlebotomy skills are second to none.
Amazing very helpful, went out of his way to help.
Also amazing big thanks to Pamela bailey.
Nomination 2: Helpful, friendly, patient.
Despite a very challenging couple of months with high demand on the service, every single member of staff continues to work hard to maintain their high standards of quality of care for our patients. They have demonstrated amazing resilience and are a true representation of every one of the HEART values. They have worked together flexibly as a team, across the two patient caseloads of Snowdon at Home and Community Stroke Team, and supported each other both emotional and clinically. Each and every one of them deserves recognition for the role they play in allowing our patients to leave hospital early and successfully rehabilitate from their neurological diagnosis in the community.
Staff from PRRT recently supported a lady who was in the grounds of St James extremely distressed. They sat with her in their car, to warm her up, listened and talked to her. She was not their patient but a vulnerable person in need of a human interaction. This lady has sent a lovely card to our staff. The envelope read, "to the lovely ladies at the Turner Centre who saved my life". Our staff that day showed great compassion and without their intervention, the outcome for this lady could have been very different.
The team have continued to provide a high standard of support to the whole of the safeguarding team, despite reduced resources. Their hard work and commitment to the service, colleagues, the Trust and most importantly, the communities we serve, has meant that all responsibilities have continued to be met and deadlines achieved.
They continue to provide support whilst maintaining a professional and cheerful disposition in all that they do. They exemplify how an effective administrative team are the foundation of an effective and happy team.
As a psychiatry doctor working within the Solent and Southern Health area since 2013, I have worked for and had experience of over a dozen teams and their intricate working, values and approaches.
I have been a part of the medical team at the Recovery Hub since August 2019; and since this time have been overwhelmed by the cohesive, proactive, caring and holistic manner in which every member of staff operates in this team.
To just say that they are "patient centred" does not do justice to the huge amount of personal time, effort, care, collaborate working and attention that staff pay to each individual client.
Some examples I have witnessed in my short time here;
- I have witnessed staff give their own time and transport to facilitate patients attending both substance misuse and other appointments that would otherwise not be possible due to the complex nature of these clients
- I have seen hungry patients fed by staff, patients without adequate clothing provided emergency clothing and homeless clients being given free hair cuts by local hairdressers arranged by this team
- I have witnessed consistent collaborate patient centred approaches towards patient care in weekly team discussions, even for the most difficult and disengaged patients. Not at any point have I heard of a patient being dropped, discharged or given up on due to disengagement or difficult encounters
- I have witnessed in team meetings a huge variety of viewpoints and perspectives with each person feeling able and confident to speak up and give their opinion. I have witnessed staff be treated as equals regardless of their job title or background. As a psychiatrist, it is the most effective system I have ever witnessed with regard to thorough formulation of a patients problems.
- In times of crisis and when patients have arrived unannounced I have consistently witnessed an entire team pull together to facilitate the best possible care for that person without delay and without complaint
In summary; this team demonstrates all of the core values that Solent pride themselves on and far more.
Even more than this they do so effortlessly, genuinely and with smiles on their faces; all whilst managing some of the most complex, unwell, risky and disengaged people in the city.
I will leave this team honored to have been a part of it and with these values in mind for wherever my career may take me.
Well done Recovery Hub Team!